Monitoring an engagement plan
The Monitor gives managers an overview of engagement plan structures.
An engagement plan is a predefined plan that lets you control how your website interacts with some visitors. You use engagement plans to nurture your relationships with your visitors by adapting the communication to use the content, channels, and media that are appropriate for each individual interaction.
When you create an engagement plan, certain visitors' online activity is subject to a set of rules and conditions that determine when particular actions are performed. For example, you can create an engagement plan that evaluates contacts to a website who have requested a brochure to determine whether they have also subscribed to a newsletter. If they have not subscribed to the newsletter, you can set up the engagement plan to send them a message that encourages them to sign up for the newsletter.
In the Marketing Control Panel, you can use the Monitor to get an overview of the engagement plans that you have deployed. The Monitor is a tool that you can use to see the structure of your engagement plans. You can view how many visitors are in each state, and you can also see the percentage of visitors that are in each state of the engagement plan.
However, you cannot edit engagement plans in the Monitor, nor can you see the details of any of the states, conditions, and rules that you have defined. You can only edit engagement plans in the Supervisor.